Cookie Policy

What are cookies?

Teenage Cancer Trust's IAM Portal website uses cookies to improve your user experience. “Cookies” are small pieces of information that a website places on your computer’s hard drive while you’re viewing the IAM Portal website (referred to from here on out as ‘our site’), which can be used at a later time by the website to identify particular devices and thereby remember your website preferences and log in details.

Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location. Cookies also help us run our site better and faster and they let you navigate between pages more efficiently.

We may use ‘session’ cookies (which expire once you close your web browser) and ‘persistent’ cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our site. In plain English, this means we use cookies so that we can provide our services, understand how they are used, and for advertising/analytics purposes.

Also, Cookies that we set are called “first party cookies”, while cookies set by other parties are called “third party cookies”. Third party cookies enable features or functionality from such third parties to be provided on our site. The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites (see below…)

How we collect cookies

We collect your data automatically via cookies when you visit our website, in line with cookie settings in your browser and your customised cookie settings. We will also collect data from you when you contact us via the website.

We also use cookies to track your activity to help ensure you get the best possible experience when visiting our website.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns which does not identify any individual.

How do I change my cookie preferences?

You can change your preferences and opt out of cookies at any time. Please go to the homepage and click on the cookie icon on the bottom left of the screen. You can then choose which cookies to opt into.

What type of cookies do we use?

The categories cookies and pixel tags used on our site are described in the table below. You can also find a list of these cookies by clicking on the cookie icon at the bottom left of your screen.

Strictly Necessary and Functional Cookies

These cookies are deemed essential because they enable user movement around our website and provide access to features such as your profile and sending IAMs and other secure areas of the website. 

Strictly Necessary Cookies do not gather information about you that could be used for marketing purposes and do not remember when you have been on the internet.

All strictly necessary cookies are deemed persistent, except for the session cookies set by Cloudflare and Drupal.

Strictly Necessary Cookies cannot be disabled. 

Targeted Advertising

These cookies record your visit to our site, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

Doubleclick cookies collects how many times you have seen an ad and, for example, whether you need to see the UK or US version of the ad. It cannot find out any personal information about you, however, it does track IP addresses.

Google uses a cookie called ‘NID’ in their browser. When you visit a Google service, the browser sends this cookie with your request. It contains a unique ID where Google remembers your preferences and other information.

Analytics and Performance Cookies 

These cookies collect information about how visitors use our sites, for instance which pages visitors go to most often, and if they get error messages from our site. These cookies don’t collect information that identifies a visitor.

Google Analytics cookies are used to register a random client identifier that is used to generate statistical data on how the visitor uses the site.

If you do decide to live without these cookies, certain functions of our site may not work.

We do not sell the personal information we gather through cookies etc. when you use of our site.

Google Analytics

Google Analytic cookies allows us to track and report on visitor data across our website, collecting anonymous data on visitors and behaviour to allow us to optimise and improve our web experience. These cookies collect anonymous, aggregated data and allow us to recognise and count the number of visitors to our website and see how they move around and use our website, enabling us to identify our most popular pages and content to improve our website and the experience we offer through it by, for example, ensuring that visitors can find what they are looking for as easily as possible.

For more information about how Google safeguards your data, click here. More information on the specifics regarding how Google Analytics cookies operate on websites, click here

You can prevent the use of Google Analytics relating to your use of our sites by downloading and installing a browser plugin available here.

Google’s ability to use and share information collected by Google Analytics pertaining to your visits to our site are restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Switching off Cookies and similar technologies

If you decide at any time that you no longer wish to accept cookies from Teenage Cancer Trust’s IAM Portal site, then you can instruct your browser by changing its settings. Most browsers let you remove or reject cookies. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit 

Please note that if you set your browser to disable cookies, our site may not work properly and you may experience some inconvenience in your use of our site. For example, we may not be able to recognise your computer or mobile device and you may need to log in every time you visit our sites.

Find out how to manage cookies on popular browsers:

Opt-out options regarding targeted advertising

You can opt-out from receiving targeted advertising on websites through members of the Network Advertising Initiative by clicking here or the Digital Advertising Alliance by clicking here. Please note that we also may work with companies that offer their own opt-out mechanisms and may not participate in the opt-out mechanisms linked above.

European users can opt out of receiving targeted advertising on websites through members of the European Interactive Digital Advertising Alliance by clicking here, selecting the user’s country, and then clicking “Choices” (or similarly-titled link).

Third Party Cookies

You may notice on some pages of our websites that cookies have been set that are not related to Teenage Cancer Trust. When you visit a page with content embedded from, for example, YouTube or Facebook, these third-party service providers may set their own cookies on your device. These cookies are likely to be analytical / performance cookies or targeting cookies.

Teenage Cancer Trust does not control the use of these third-party cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. Please check the third-party websites for more information about these cookies.

Changes to our Cookie Policy

We continuously review the content of our Cookie Policy to ensure it accurately reflects what we do with your information, or we may change the content to reflect changes in the law.

We recommend that you check this page at regular intervals to keep updated on our use of cookies.

This Cookie Policy was last updated in March 2024.